Cancellation And Refund Policy
1] Electronic payment
CyberBugs may from time to time contract with third party payment service providers including banks to open nodal bank account under applicable Indian laws, to facilitate the payment between users i.e. buyers and sellers and for collection of Platform Fees and other charges. These third party payment service providers may include third party banking or credit card payment gateways, payment aggregators, cash on delivery or demand draft / pay order on delivery service providers, mobile payment service providers or through any facility as may be authorized by the Reserve Bank of India for collection, refund and remittance, as the case may be of payment or supporting the same in any manner.
You agree, understand and confirm that the bank / debit / credit card details provided by you for availing services of CyberBugs will be correct and accurate. These details are entered by you directly at the third party payment service provider webpage and CyberBugs does not have any access whatsoever to your payment details.
2] PAYMENT, CANCELLATION AND REFUND POLICIES
1. PAYMENT POLICY
All fees have to be paid upfront before availing any paid service at cyberbugs.in (further referred as CyberBugs)
The User shall make all payments for the services or consultancy availed to the account of CyberBugs only. No direct payments shall be made to the Expert unless the User has obtained a prior written permission from CyberBugs. CyberBugs shall have no responsibility or any liability towards any direct payment made to an Expert without the prior written consent of CyberBugs.
Any direct payment made by the User without the prior written consent of CyberBugs may lead to the deactivation of User account without any prior notice made to the User.
2. CANCELLATION POLICY
In the event of cancellation of any paid consultation for which payment has been successfully made and a confirmation number has been generated, and the consultation has not been concluded due to any avoidable / unavoidable reason(s) we must be notified of the same in writing – by an email at firstname.lastname@example.org.
Cancellation charges will be effective from the date we receive your email. Cancellation can be requested no later than 4 hours before final delivery time / Appointment time.
3. Our Customer Service team will contact you within 7 business days and in cases where the Lawyer has not delivered the booked consultation, we will return your money within 15 business days from the day the request for Cancellation was received. Please note that there will be a nominal deduction (30%) in the amount refunded, payable towards online payment processing. The refund will be processed directly in your Bank / Credit Card account that was used to make the payment.
CyberBugs cannot assist with a stop payment request for any payment scheduled using a Payment Account credit/debit card. In any such case, you must immediately and directly contact your credit/debit card company/bank.